PRODUCTION TIMES

Explosion Spiritwear’s standard production time is 21 to 28 business days. Rush service options are available upon request and pending lead time. Production times may vary depending on product availability, athletic season, apparel/product stock, form of payment, submission of final approval, and inbound shipping. Production time begins once artwork is approved by the client and payment is received in full by Explosion Spiritwear or Exclusive Team Gear.

APPAREL PRICING

All pricing is available upon request. Since we sell a custom product, pricing is determined based on the following factors:  product style, ink color(s), quantity, thread count, number of print location(s), decoration type, special directions, and shipping. All of our designs are printed at a universal print size. 

UNIVERSAL PRINT SIZE

Explosion Spiritwear designs are prepared for production at a universal print size. This means the design size is based on the smallest size garment.  The design will be printed/embroidered/embellished  at the same size from smallest to largest size. This does mean that the design will look larger on a YXS tees compared to an AXXXL tee. For pricing options to do two print sizes please contact your Sales Representative. 

MINIMUM ORDERS

Explosion Spiritwear’s order minimum is 24 pieces per design of soft goods. Minimums may vary when dealing with specific accessory, promotional and/or custom items. As we work to meet all team’s needs, please contact us for approval on orders below that quantity.

SAMPLES

Sizing samples are available upon request and are encouraged when placing an order.  We require a credit card hold for fitter packs. Once all garments have been returned to Explosion Spiritwear without damage, the company will remove the hold. We do not do samples of designs on garments. 

INK COLORS

Explosion Spiritwear uses the following colors for ink. If you have a specific Pantone color you need matched, please notify us at the start of artwork creation. When you are approving your order, part of the approval process is with ink colors. Please be sure to cross reference our Ink Color Chart below  to ensure the ink color selected is accurate.

MINIMUM ORDERS

Explosion Spiritwear’s order minimum is 24 pieces per design of soft goods. Minimums may vary when dealing with specific accessory, promotional and/or custom items. As we work to meet all team’s needs, please contact us for approval on orders below that quantity.

SAMPLES

Sizing samples are available upon request and are encouraged when placing an order.  We require a credit card hold for fitter packs. Once all garments have been returned to Explosion Spiritwear without damage, the company will remove the hold. We do not do samples of designs on garments. 

SHIPPING

All orders will be shipped via UPS, USPS, Federal Express, or South West Cargo. Explosion Spiritwear/Exclusive Team Gear is NOT responsible for any delays of an order due to bad weather conditions or the negligence of the carrier – including LOST shipment(s). Once we put it into the possession of a third party carrier, their policies are enforced. Sales Representatives or Printavo will provide clients with their tracking number. Through Printavo you are able to login and check the order shipping status of your order at any time!  At that point it’s the clients responsibility as the receiver to contact the shipping company directly with any questions or concerns.. 

Additionally, the cost and transit times of shipments vary. Each customer will be made aware of those fees prior to finalizing their order. Explosion Spiritwear also offers international shipping, on a per customer basis. If interested in international shipping, please contact the company directly.

BROKEN / MISSING ITEMS

If any items arrive broken or have manufacturing defects such as: holes in the seam, burn marks, etc., contact Explosion Spiritwear customer service immediately (within 48 hours of delivery date). You can use the email address of [email protected].  After review, all defective items will be replaced, but are not guaranteed to arrive in time for your event.

Customers have 48 hours from time of delivery to report any defects or missing items. It is the customer’s responsibility to check their order within 48 hours and make any claim regarding the order. After 48 hours Explosion Spiritwear will NO LONGER assume responsibility. Therefore, we encourage customers to immediately check orders after receiving them. To make a claim, please email both your sales representative and [email protected]. This policy becomes effective as soon as your order has shipped.

PAYMENT

Before an order begins production, we must receive PAYMENT IN FULL. We accept many different forms of payment including Visa, MasterCard, Discover and American Express as well as Cashiers Checks. High schools, Colleges, and Universities are also able to pay by purchase order. If the payment method is a Purchase Order, order production will not begin until Explosion Spiritwear has received a PO document with the actual PO number noted. Your invoice will be sent via Quickbooks along with a secure payment link that allows you to pay via card or bank account through Inuit Quickbooks.

A $200 deposit is required to begin the artwork process. Your $200 will be discounted off of your order invoice when your order is placed. Our artwork and one revision is free when an order is placed. We do NOT offer free artwork if an order is NOT placed. 

ARTWORK

Explosion Spiritwear creates custom artwork, this is subjective and creative. Since each of our art previews are generated by a graphics team,  it’s up to the client  to APPROVE their final artwork for production. This artwork approval includes: SPELLING, COLORS, PUNCTUATION, GRAMMER, DESIGN, DESIGN PLACEMENT and DESIGN SIZE. Our artwork and one revision is free when an order is placed. Each additional revision is $75 per revision. We do NOT offer free artwork if an order is NOT placed. 

 Artwork approval must be sent via email through Printavo and clicking APPROVED. When receiving an order approval make sure all parts of the artwork AND sizes are ACCURATE & APPROVED.  Explosion Spiritwear is not responsible for any delay in order delivery caused by a delay in artwork approval. 

Additionally, stock art designs are displayed on our website for you to generate ideas from. Our art department will make changes to existing stock artwork to customize it for you. Explosion Spiritwear reserves the right to display artwork created in our portfolio for the purposes of advertising and custom artwork creation. We also observe the right to refuse any graphics, logo, or artwork that is unlawful, inappropriate, or does not have written permission from the original owner.

LOGO & DESIGNS

The display of any design or logo in this catalog/website is for demonstration purposes only and does not indicate or imply that any such designs or logo may be reproduced without authorization from the owner of any trademark, copyright or other right in such design or logo. The submission of any order constitutes a representation and warranty by the individual or entity submitting the order that such individual originally is the owner of all trademarks and copyrighted materials contained therein or has obtained any required consents or authorizations from the owner(s) to print such material. The customer also represents that by authorizing Explosion Spiritwear/Exclusive Team Gear to perform labor, whether physical or intellectual, that they have the full authority to purchase and grant the rights to the seller to manufacture and sell any design or product that is made. The customer agrees to hold Explosion Spiritwear/Exclusive Team Gear harmless from any fees, lawyer costs, lawsuits, fines, etc. The depiction of any design or logo in our catalog or website is for demonstrational purposes only and does not imply that anything in the catalog or website can be recreated without proper written authorization from the original owner.

 

CHANGES & CANCELLATIONS

No order can be changed or canceled once it has been entered into the production process. If additional garments or items are needed after an order is processed, a new order can be placed and will be assigned a separate production and delivery schedule. Please note that the minimum order requirements WILL apply on these orders. If your order has already been printed it cannot be canceled. 

RETURNS

There are NO returns unless the items received are defective or incorrect, holding Explosion Spiritwear at fault. If an issue does exist with your order, please contact an Explosion Spiritwear customer service representative immediately. Item(s) cannot be returned more than 48 hours after receipt.

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