Explosion Spirtiwear’s production time is 10-14 business days. *Rush service is available, please allow 3-5 business days. Production times may vary depending on product availability, athletic season, format of payment, submittal of final approval, as well as shipping. Production time begins once a complete and approved order is received by Explosion Spiritwear.
All pricing is available upon request. Pricing may vary due to the following factors – product style, color, quantity, imprint size and location, special directions, and shipping.
Explosion Spiritwear’s order minimum is 12 pieces per order, but may vary when dealing with specific accessory and/or custom items. As we work to meet all team’s needs, please contact us for approval on orders below that quantity.
Sizing samples are available upon request when placing an order, and require a credit card hold. Once all garments have been returned to Explosion Spiritwear without damage, the company will remove the hold.
All orders will be shipped via UPS, Cal-Overnight, Federal Express, or South West Cargo. We cannot be responsible for any delays of your order due to bad weather conditions or the negligence of the carrier. Once we put it into the possession of a third party carrier, their policies are enforced. Additionally, the cost and transit times of shipments vary. Each customer will be made aware of those fees prior to finalizing their order. Explosion Spiritwear also offers international shipping, on a per customer basis. If interested in international shipping, please contact the company directly.
BROKEN / MISSING ITEMS
If any items arrive broken or have manufacture defect such as: holes in the seam, burn marks, etc., contact Explosion Spiritwear customer service immediately. After review, all defective items will be replaced, but are not guaranteed to arrive in time for your event. If broken items are glass, a breakage claim will be filed on your behalf with the carrier.
Customers have 48 hours from time of delivery to report any defects or missing items. It is the customer’s responsibility to check their order within 48 hours and make any claim regarding the order. After 48 hours Explosion Spiritwear will no longer assume responsibility. Therefore, we encourage customers to immediately check orders after receiving them. To make a claim, please email both your sales representative and [email protected]. This policy becomes effective as soon as your order has shipped.
Before your order begins production, we must receive a financial commitment. We do so in the form of a deposit or credit card hold, which varies by order. We accept many different forms of payment including checks, money orders, Visa, MasterCard, Discover and American Express. High schools, Colleges, and Universities are also able to pay by purchase order. If paying with a purchase order, order production will not begin until Explosion Spiritwear has been faxed properly issued documents from the school, district, or athletic office, as well as approval by phone and email. Online orders can be paid online via credit card or debit card, or called into Explosion Spiritwear directly. All online transactions are transmitted securely through secure socket layer technology. All checks need to be payable to EXPLOSION SPIRITWEAR. We will not accept multiple checks for a group order. You will be subject to a $25.00 per check processing fee for any returned checks.
A $200 deposit is required to begin the artwork process. Your $200 will be discounted off of your orders invoice when your order is placed. Our artwork and two revisions are free when an order is placed. We do not offer free artwork if an order is not placed.
Custom artwork must be mailed, faxed, or electronically transmitted to insure accuracy. Additionally, stock art designs are displayed on our website for you to generate ideas from. Our art department will make changes to existing stock artwork to customize it for your event. All artwork must be approved before order goes into production, and revisions exceeding two will be charged per revision. Artwork must be approved by e-mail, fax, or direct contact with your Explosion Spiritwear sales representative. Your order will not go to print until we receive additional approval by phone and/or email. Explosion Spiritwear is not responsible for any delay in order delivery caused by a delay in artwork approval. Explosion Spiritwear reserves the right to display artwork created in our portfolio for the purposes of advertising and custom artwork creation. We also observe the right to refuse any graphics, logo, or artwork that is unlawful, inappropriate, or does not have written permission from the original owner.
LOGO & DESIGNS
The display of any design or logo in this catalog/website is for demonstration purposes only and does not indicate or imply that any such designs or logo may be reproduced without authorization from the owner of any trademark, copyright or other right in such design or logo. The submission of any order constitutes a representation and warranty by the individual or entity submitting the order that such individual originally is the owner of all trademarks and copyrighted materials contained therein or has obtained any required consents or authorizations from the owner(s) to print such material. The customer also represents that by authorizing Explosion Spiritwear to perform labor, whether physical or intellectual that they have the full authority to purchase and grant the rights to the seller to manufacture and sell any design or product that is made. The customer agrees to hold Explosion Spiritwear harmless from any fees, lawyer costs, lawsuits, fines, etc. The depiction of any design or logo in our catalog or website is for demonstrational purposes only and does not imply that anything in the catalog or website can be recreated without proper written authorization from the original owner.
CHANGES & CANCELATIONS
No order can be changed or cancelled once it has been entered into production. If additional garments or items are needed after an order is processed, a new order can be placed and will be assigned a separate production and delivery schedule. Please note that minimum requirements will apply on these orders. For group orders there is a minimum cancellation fee of $100.00, and the customer may also be charged an additional re-stocking fee. If your order has already been printed it cannot be cancelled. To avoid cancellation charges, please be sure you have the approval from you entire organization before proceeding with any order.
There are no returns unless the items received are defective or incorrect, holding Explosion Spiritwear at fault. If a problem does exist with your order, please contact an Explosion Spiritwear customer service representative immediately. Item(s) cannot be returned more than three days after receipt.
Shoe purchases must be paid in full when an order is placed. We honor the manufactory’s 30 day warranty. If there is anything defective with the shoe in that 30 day time frame, then the shoe is covered under the manufactory’s warranty.
Nfinity Return Policy
- We do not except exchanges, only returns and manufactures defects.
- Exchanges must be made only within 30 days of the receipt and only if the shoe has not been worn, machine washed, or altered in anyway. The original receipt must accompany the exchange.
- “Defective” covers obvious mistakes in the process of manufacture. It does not mean worn out, wearing out or dirty. Some separation from the leather and rubber is “natural wear and tear.” Issues of durability are not defects. Any alteration or machine wash of shoe makes warranty null and void.
- Defects are only considered within 30 days of the receipt.
- Whether or not a shoe is deemed “defective” is at the discretion of Nfinity Products and is subject to examination.
- Shipping is the responsibility of the sender and shipment of the replacement pair(s) will be covered by Nfinity.