Explosion Spirtiwear’s standard production time is 10-14 business days. Rush service options are available upon request and pending lead time. Production times may vary depending on product availability, athletic season, apparel/product stock, form of payment, submission of final approval, and inbound shipping. Production time begins once artwork is approved by the client and payment is received in full by Explosion Spiritwear or Exclusive Team Gear.
All pricing is available upon request. Since we are selling a custom production. Pricing is determined based on the following factors: product style, color, quantity, number of print location(s), decoration type, special directions, and shipping.
Explosion Spiritwear’s order minimum is 12 pieces per order, but may vary when dealing with specific accessory and/or custom items. As we work to meet all team’s needs, please contact us for approval on orders below that quantity.
Sizing samples are available upon request when placing an order, and require a credit card hold. Once all garments have been returned to Explosion Spiritwear without damage, the company will remove the hold.
All orders will be shipped via UPS, USPS, Federal Express, or South West Cargo. Explosion Spiritwear/Exclusive Team Gear is NOT responsible for any delays of an order due to bad weather conditions or the negligence of the carrier – including LOST shipment(s). Once we put it into the possession of a third party carrier, their policies are enforced. Sales Representatives will provide clients with their tracking number. At that point it’s the clients responsibility as the receiver to contact the shipping company directly with any questions or concerns..
Additionally, the cost and transit times of shipments vary. Each customer will be made aware of those fees prior to finalizing their order. Explosion Spiritwear also offers international shipping, on a per customer basis. If interested in international shipping, please contact the company directly.
BROKEN / MISSING ITEMS
If any items arrive broken or have manufacturing defect such as: holes in the seam, burn marks, etc., contact Explosion Spiritwear customer service immediately. After review, all defective items will be replaced, but are not guaranteed to arrive in time for your event.
Customers have 48 hours from time of delivery to report any defects or missing items. It is the customer’s responsibility to check their order within 48 hours and make any claim regarding the order. After 48 hours Explosion Spiritwear will NO LONGER assume responsibility. Therefore, we encourage customers to immediately check orders after receiving them. To make a claim, please email both your sales representative and [email protected]. This policy becomes effective as soon as your order has shipped.
Before an order begins production, we must receive PAYMENT IN FULL. We accept many different forms of payment including Visa, MasterCard, Discover and American Express as well as Cashiers Checks.. High schools, Colleges, and Universities are also able to pay by purchase order. If the payment method is a Purchase Order, order production will not begin until Explosion Spiritwear has received a PO document with the actual PO number noted. Your invoice will be sent via Quickbooks along with a secure payment link that allows you to pay via card or bank account through Inuit Quickbooks.
A $200 deposit is required to begin the artwork process. Your $200 will be discounted off of your order invoice when your order is placed. Our artwork and two revisions are free when an order is placed. We do NOT offer free artwork if an order is NOT placed.
Explosion Spiritwear creates custom artwork, this is subjective and creative. Since each of our art previews are generated by a graphics team, it’s up to the client to APPROVE their final artwork for production. This artwork approval includes: SPELLING, COLORS, PUNCTUATION, GRAMMAR, DESIGN, and DESIGN SIZE. Our artwork and two revisions are free when an order is placed. Each additional revision is $75 per revision. We do NOT offer free artwork if an order is NOT placed.
Artwork approval must be sent via email with the ACCURATE & APPROVED artwork preview included in the attachment, noting the artwork is approved for production. This email should be sent to the sales representative assisting you through the process to ensure accuracy. Explosion Spiritwear is not responsible for any delay in order delivery caused by a delay in artwork approval.
Additionally, stock art designs are displayed on our website for you to generate ideas from. Our art department will make changes to existing stock artwork to customize it for you. Explosion Spiritwear reserves the right to display artwork created in our portfolio for the purposes of advertising and custom artwork creation. We also observe the right to refuse any graphics, logo, or artwork that is unlawful, inappropriate, or does not have written permission from the original owner.
LOGO & DESIGNS
The display of any design or logo in this catalog/website is for demonstration purposes only and does not indicate or imply that any such designs or logo may be reproduced without authorization from the owner of any trademark, copyright or other right in such design or logo. The submission of any order constitutes a representation and warranty by the individual or entity submitting the order that such individual originally is the owner of all trademarks and copyrighted materials contained therein or has obtained any required consents or authorizations from the owner(s) to print such material. The customer also represents that by authorizing Explosion Spiritwear/Exclusive Team Gear to perform labor, whether physical or intellectual, that they have the full authority to purchase and grant the rights to the seller to manufacture and sell any design or product that is made. The customer agrees to hold Explosion Spiritwear/Exclusive Team Gear harmless from any fees, lawyer costs, lawsuits, fines, etc. The depiction of any design or logo in our catalog or website is for demonstrational purposes only and does not imply that anything in the catalog or website can be recreated without proper written authorization from the original owner.
CHANGES & CANCELLATIONS
No order can be changed or cancelled once it has been entered into the production process. If additional garments or items are needed after an order is processed, a new order can be placed and will be assigned a separate production and delivery schedule. Please note that the minimum order requirements WILL apply on these orders. If your order has already been printed it cannot be cancelled.
There are NO returns unless the items received are defective or incorrect, holding Explosion Spiritwear at fault. If an issue does exist with your order, please contact an Explosion Spiritwear customer service representative immediately. Item(s) cannot be returned more than two days after receipt.